CHANGE & CONFLICT MANAGEMENT AND DEALING WITH DIFFICULT PEOPLE

Training syllabus:
CHANGE & CONFLICT MANAGEMENT AND DEALING WITH DIFFICULT PEOPLE

TRAINING OBJECTIVE :
1. Understand conflict and how to manage conflict, change & handling difficult people
2. Successfully resolving conflicts
3. Be more assertive in dealing with others in most situations
4. More understand on human feeling, thinking and behaviour

TRAINING MATERIAL OUTLINE :
1. Conflict
2. Managing Conflict
3. Knowing yourself before knowing others
4. Knowing characteristics of difficult people
5. Developing your emotional intelligence
6. Positive Mental Attitudes
7. Handling objections
8. Balance of power ( physical, mental and verbal )
9. Communication
a. Empathy Communications
b. Effective Communication
c. How to manage a good message
d. Effective Communication
e. How to manage a good message
f. Listening not hearing
g. Becoming interactive listener
h. Becoming message centred vs speaker centred
10. Negotiation Skill
11. Four Basic Climates that can exist during a dealing
12. Negotiation Planning Power
13. The Role of Supervisor : Today & Future
14. Discussion & Conclusion
15. Closing

WHO SHOULD ATTEND THIS TRAINING?
All Staff, Supervisor, or Manager who want to improve their qualification, working ability and personal power.

 

VENUE : Kagum Group Hotel Bandung (Golden Flower, Banana Inn, Serela, Gino Feruci), Amaroossa Hotel, Noor Hotel, Grand Setiabudi Hotel, dll

TRAINING DURATION : 2 days

TRAINING TIME :

Januari 2026Februari 2026Maret 2026April 2026
5 - 6 Januari 20262 - 3 Februari 20262 - 3 Maret 20266 - 7 April 2026
12 - 13 Januari 20269 - 10 Februari 20269 - 10 Maret 202613 - 14 April 2026
19 - 20 Januari 202618 - 19 Februari 202616 - 17 Maret 202620 - 21 April 2026
26 - 27 Januari 202623 - 24 Februari 202626 - 27 Maret 202627 - 28 April 2026
  30 - 31 Maret 2026 
    
Mei 2026Juni 2026Juli 2026Agustus 2026
4 - 5 Mei 20262 - 3 Juni 20266 - 7 Juli 20263 - 4 Agustus 2026
11 - 12 Mei 20268 - 9 Juni 202613 - 14 Juli 202610 - 11 Agustus 2026
18 - 19 Mei 202617 - 18 Juni 202620 - 21 Juli 202619 - 20 Agustus 2026
25 - 26 Mei 202622 - 23 Juni 202627 - 28 Juli 202626 - 27 Agustus 2026
 29 - 30 Juni 2026  
    
September 2026Oktober 2026November 2026Desember 2026
1 - 2 September 20265 - 6 Oktober 20262 - 3 November 20261 - 2 Desember 2026
7 - 8 September 202612 - 13 Oktober 20269 - 10 November 20267 - 8 Desember 2026
14 - 15 September 202619 - 20 Oktober 202616 - 17 November 202614 - 15 Desember 2026
21 - 22 September 202626 - 27 Oktober 202623 - 24 November 202621 - 22 Desember 2026
28 - 29 September 2026  28 - 29 Desember 2026

 

INVESTATION PRICE/ PERSON :
1. Rp. 4.950.000/person (full fare) or
2. Rp. 4.750.000/person (early bird, payment 1 week before training) or
3. Rp. 4.500.000/person (if there are 3 persons or more from the same company)

FACILITIES FOR PARTICIPANTS :
1. Training Module
2. Flash Disk contains training material
3. Certificate
4. Stationeries: NoteBook and Ballpoint
5. T-Shirt
6. Backpack
7. Training Photo
8. Training room with full AC facilities and multimedia
9. Lunch and twice coffeebreak everyday of training
10. Qualified instructor