Training syllabus:
CHANGE & CONFLICT MANAGEMENT AND DEALING WITH DIFFICULT PEOPLE
TRAINING OBJECTIVE :
1. Understand conflict and how to manage conflict, change & handling difficult people
2. Successfully resolving conflicts
3. Be more assertive in dealing with others in most situations
4. More understand on human feeling, thinking and behaviour
TRAINING MATERIAL OUTLINE :
1. Conflict
2. Managing Conflict
3. Knowing yourself before knowing others
4. Knowing characteristics of difficult people
5. Developing your emotional intelligence
6. Positive Mental Attitudes
7. Handling objections
8. Balance of power ( physical, mental and verbal )
9. Communication
a. Empathy Communications
b. Effective Communication
c. How to manage a good message
d. Effective Communication
e. How to manage a good message
f. Listening not hearing
g. Becoming interactive listener
h. Becoming message centred vs speaker centred
10. Negotiation Skill
11. Four Basic Climates that can exist during a dealing
12. Negotiation Planning Power
13. The Role of Supervisor : Today & Future
14. Discussion & Conclusion
15. Closing
WHO SHOULD ATTEND THIS TRAINING?
All Staff, Supervisor, or Manager who want to improve their qualification, working ability and personal power.
VENUE : Kagum Group Hotel Bandung (Golden Flower, Banana Inn, Serela, Gino Feruci), Amaroossa Hotel, Noor Hotel, Grand Setiabudi Hotel, dll
TRAINING DURATION : 2 days
TRAINING TIME :
| Januari 2025 | Februari 2025 | Maret 2025 | April 2025 |
| 2 - 3 Januari 2025 | 3 - 4 Februari 2025 | 3 - 4 Maret 2025 | 7 - 8 April 2025 |
| 6 - 7 Januari 2025 | 10 - 11 Februari 2025 | 10 - 11 Maret 2025 | 14 - 15 April 2025 |
| 13 - 14 Januari 2025 | 17 - 18 Februari 2025 | 17 - 18 Maret 2025 | 21 - 22 April 2025 |
| 20 - 21 Januari 2025 | 24 - 25 Februari 2025 | 28 - 29 April 2025 | |
| 27 - 28 Januari 2025 | |||
| Mei 2025 | Juni 2025 | Juli 2025 | Agustus 2025 |
| 2 - 3 Mei 2025 | 2 - 3 Juni 2025 | 1 - 2 Juli 2025 | 1 - 2 Agustus 2025 |
| 5 - 6 Mei 2025 | 9 - 10 Juni 2025 | 7 - 8 Juli 2025 | 4 - 5 Agustus 2025 |
| 12 - 13 Mei 2025 | 16 - 17 Juni 2025 | 14 - 15 Juli 2025 | 11 - 12 Agustus 2025 |
| 19 - 20 Mei 2025 | 23 - 24 Juni 2025 | 21 - 22 Juli 2025 | 18 - 19 Agustus 2025 |
| 26 - 27 Mei 2025 | 28 - 29 Juli 2025 | 25 - 26 Agustus 2025 | |
| September 2025 | Oktober 2025 | November 2025 | Desember 2025 |
| 1 - 2 September 2025 | 1 - 2 Oktober 2025 | 3 - 4 November 2025 | 1 - 2 Desember 2025 |
| 8 - 9 September 2025 | 6 - 7 Oktober 2025 | 10 - 11 November 2025 | 8 - 9 Desember 2025 |
| 15 - 16 September 2025 | 13 - 14 Oktober 2025 | 17 - 18 November 2025 | 15 - 16 Desember 2025 |
| 22 - 23 September 2025 | 20 - 21 Oktober 2025 | 24 - 25 November 2025 | 22 - 23 Desember 2025 |
| 29 - 30 September 2025 | 27 - 28 Oktober 2025 | 29 - 30 Desember 2025 |
INVESTATION PRICE/ PERSON :
1. Rp. 4.950.000/person (full fare) or
2. Rp. 4.750.000/person (early bird, payment 1 week before training) or
3. Rp. 4.500.000/person (if there are 3 persons or more from the same company)
FACILITIES FOR PARTICIPANTS :
1. Training Module
2. Flash Disk contains training material
3. Certificate
4. Stationeries: NoteBook and Ballpoint
5. T-Shirt
6. Backpack
7. Training Photo
8. Training room with full AC facilities and multimedia
9. Lunch and twice coffeebreak everyday of training
10. Qualified instructor