COMMUNICATION, ASSERTIVENESS AND CONFLICT MANAGEMENT

Training Syllabus :
COMMUNICATION, ASSERTIVENESS AND CONFLICT MANAGEMENT

TRAINING OBJECTIVE :
a. Understand why people communicate and behave differently
b. Be more assertive in dealing with other in most situations
c. More understand on human feeling, thinking and behaviour
d. Successfully resolving conflicts
e. Be prepared to manage conflict involve bosses, peers and sub ordinates

TRAINING MATERIAL OUTLINE :
1. Knowing yourself before knowing others
a. Effective Communication
b. How to manage a good massage
2. Developing your emotional intelligence
3. Empathy Communications
a. Listening not hearing
b. Becoming Interactive Listener
c. Becoming massage centre vs speaker centred
d. Planning, organize meetting and presentation
4. Advantages of assertives behaviour and why you should develop the skills
5. Being assertive in difficult situation
a. Positive Thinking and creative
b. Presentations overview
6. Interpersonal Communication and team work
a. Small group dynamic
b. Problem solving in a small group setting
7. Managing Conflik using assertive behaviour
8. Presenting creating hard feeling
9. Handling Objection and criticisms in team environment
10. Handling Objection or respons of the audience

WHO SHOULD ATTAND THIS TRAINING ? :
All Staff, Sepervisor, Secretary, Manager yang berkepentingan untuk berkomunikasi dan penanganan konflik dengan lebih baik/efisien

VENUE : Kagum Group Hotel Bandung (Golden Flower, Banana Inn, Serela, Gino Feruci), Amaroossa Hotel, Noor Hotel, Grand Setiabudi Hotel, dll

TRAINING DURATION : 2 days

TRAINING TIME :

Januari 2026Februari 2026Maret 2026April 2026
5 - 6 Januari 20262 - 3 Februari 20262 - 3 Maret 20266 - 7 April 2026
12 - 13 Januari 20269 - 10 Februari 20269 - 10 Maret 202613 - 14 April 2026
19 - 20 Januari 202618 - 19 Februari 202616 - 17 Maret 202620 - 21 April 2026
26 - 27 Januari 202623 - 24 Februari 202626 - 27 Maret 202627 - 28 April 2026
  30 - 31 Maret 2026 
    
Mei 2026Juni 2026Juli 2026Agustus 2026
4 - 5 Mei 20262 - 3 Juni 20266 - 7 Juli 20263 - 4 Agustus 2026
11 - 12 Mei 20268 - 9 Juni 202613 - 14 Juli 202610 - 11 Agustus 2026
18 - 19 Mei 202617 - 18 Juni 202620 - 21 Juli 202619 - 20 Agustus 2026
25 - 26 Mei 202622 - 23 Juni 202627 - 28 Juli 202626 - 27 Agustus 2026
 29 - 30 Juni 2026  
    
September 2026Oktober 2026November 2026Desember 2026
1 - 2 September 20265 - 6 Oktober 20262 - 3 November 20261 - 2 Desember 2026
7 - 8 September 202612 - 13 Oktober 20269 - 10 November 20267 - 8 Desember 2026
14 - 15 September 202619 - 20 Oktober 202616 - 17 November 202614 - 15 Desember 2026
21 - 22 September 202626 - 27 Oktober 202623 - 24 November 202621 - 22 Desember 2026
28 - 29 September 2026  28 - 29 Desember 2026

INVESTMENT PRICE/PERSON :
1. Rp. 4.950.000/person (full fare) or
2. Rp. 4.750.000/person (early bird, payment 1 week before training) or
3. Rp. 4.500.000/person (if there are 3 persons or more from the same company)

FACILITIES FOR PARTICIPANTS :
1. Modul Training
2. Flashdisk Training berisi materi training
3. Sertifikat
4. ATK: NoteBook dan Ballpoint
5. T-Shirt
6. Ransel
7. Foto Training
8. Ruang Training dengan fasilitas Full AC dan multimedia
9. Makan siang dan 2 kali coffeebreak
10. Instruktur yang Qualified