CUSTOMER SERVICE EXCELLENT

Training Syllabus:

CUSTOMER SERVICE EXCELLENT

 

OVERVIEW:

Service Excellence (Layanan Prima) pada dasarnya adalah suatu usaha yang dilakukan untuk memenuhi keinginan atau hasrat manusia seperti tersebut di atas; baik yang berhubungan dengan sisi customer maupun sebagai pemberi layanan. Maka Layanan Prima bukan hanya memberikan kepuasan kepada customer saja, melainkan juga usaha untuk menyenangkan yang memberikan layanan. Etika pelayanan merupakan perilaku dalam memberikan pelayanan yang etis sesuai janji dan komitmen.

 

CAKUPAN MATERI TRAINING:

  1. The Basics Are The Basis Of Customer Service
  2. Mengubah paradigma & Motivasi Melayani,
  3. Sikap Diri Yang Benar
  4. Kekuatan Service Excellent
  5. 6 Level Layanan Prima (Service Excellent)
  6. Effective Communication With Your Customer
  7. Grooming & Greeting
  8. Telephone Courtesy
  9. Handling Customer Complaint
  10. Service Recovery
  11. Cheking & Control Service Excellent

 

PESERTA: Staf, Supervisor, Manager

 

INSTRUCTOR :   Welman Purba, SE, CNLP, C.Ht, CTFT, CPS

 

VENUE :  Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

 

DURATION :   2 days

 

TRAINING TIME :

  1. 30 Jan 2020-31 Jan 2020
  2. 13 Feb 2020-14 Feb 2020
  3. 12 Mar 2020-13 Mar 2020
  4. 27 Apr 2020-28 Apr 2020
  5. 04 Mei 2020-05 Mei 2020
  6. 11 Jun 2020-12 Jun 2020
  7. 27 Jul 2020-28 Jul 2020
  8. 13 Agust 2020-14 Agust 2020
  9. 01 Okt 2020-02 Okt 2020
  10. 15 Okt 2020-16 Okt 2020
  11. 12 Nop 2020-13 Nop 2020
  12. 28 Des 2020-29 Des 2020

 

 

INVESTMENT/PERSON :

  1. 4.500.000/person (full fare) or
  2. 4.250.000/person (early bird, payment 1 week before training) or
  3. 3.950.000/person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS :

  1. Training Module
  2. Flash Disk contains training material
  3. Certificate
  4. Stationeries: NoteBook and Ballpoint
  5. T-Shirt
  6. Backpack
  7. Training Photo
  8. Training room with full AC facilities and multimedia
  9. Lunch and twice coffeebreak everyday of training
  10. Qualified instructor