Silabus Training :
HOW TO HANDLE CRITICISM AND COMPLAIN
TRAINING OBJECTIVE :
a. Memberi bekal kepada para peserta agar mampu menjawab tuntutan yang semakin dirasakan perusahaan, yaitu pelayanan yang professional (Efisien dan efektif serta ramah)
b. Memiliki Pengetahuan untuk menganalisis Customer.
c. Mampu menangani kritik dan komplain secara professional
CAKUPAN MATERI TRAINING :
1. Criticism and complain
2. Knowing yourself before knowing other
3. Knowing characteristics of the customer
4. Empathy Communications
a. Listening not hearing
b. Becoming interactive listener
5. Developing your emotional intelligence
6. Positive Mental Attitudes
7. Balance of power ( physical, mental and verbal )
8. Handling objections
9. Handle criticism
a. Examine your self
b. Do Not Confront. Act Accordingly
c. Less is more
10. Handle complain
a. How to respond each complaint
b. How to find Troubleshoot the problem
c. Have a plan to handle complain
VENUE : Kagum Group Hotel Bandung (Golden Flower, Banana Inn, Serela, Gino Feruci), Amaroossa Hotel, Noor Hotel, Grand Setiabudi Hotel, dll
TRAINING DURATION : 2 days
TRAINING TIME :
Januari 2024 | Februari 2024 | Maret 2024 | April 2024 |
3 – 4 Januari 2024 | 5 – 6 Februari 2024 | 4 – 5 Maret 2024 | 1 – 2 April 2024 |
8 – 9 Januari 2024 | 12 – 13 Februari 2024 | 12 – 13 Maret 2024 | 22 – 23 April 2024 |
15 – 16 Januari 2024 | 19 – 20 Februari 2024 | 18 – 19 Maret 2024 | 29 – 30 April 2024 |
22 – 23 Januari 2024 | 26 – 27 Februari 2024 | 25 – 26 Maret 2024 | |
29 – 30 Januari 2024 | |||
Mei 2024 | Juni 2024 | Juli 2024 | Agustus 2024 |
6 – 7 Mei 2024 | 3 – 4 Juni 2024 | 1 – 2 Juli 2024 | 5 – 6 Agustus 2024 |
13 – 14 Mei 2024 | 10 – 11 Juni 2024 | 8 – 9 Juli 2024 | 12 – 13 Agustus 2024 |
20 – 21 Mei 2024 | 19 – 20 Juni 2024 | 15 – 16 Juli 2024 | 19 – 20 Agustus 2024 |
27 – 28 Mei 2024 | 24 – 25 Juni 2024 | 22 – 23 Juli 2024 | 26 – 27 Agustus 2024 |
29 – 30 Juli 2024 | |||
September 2024 | Oktober 2024 | November 2024 | Desember 2024 |
2 – 3 September 2024 | 1 – 2 Oktober 2024 | 4 – 5 November 2024 | 2 – 3 Desember 2024 |
9 – 10 September 2024 | 7 – 8 Oktober 2024 | 11 – 12 November 2024 | 9 – 10 Desember 2024 |
16 – 17 September 2024 | 14 – 15 Oktober 2024 | 18 – 19 November 2024 | 16 – 17 Desember 2024 |
23 – 24 September 2024 | 21 – 22 Oktober 2024 | 25 – 26 November 2024 | 23 – 24 Desember 2024 |
28 – 29 Oktober 2024 | 30 – 31 Desember 2024 |
INVESTATION PRICE/PERSON :
1. Rp. 4.500.000/person (full fare) or
2. Rp. 4.250.000/person (early bird, payment 1 week before training) or
3. Rp. 3.950.000/person (if there are 3 persons or more from the same company)
FACILITIES FOR PARTICIPANTS :
1. Modul Training
2. Flashdisk Training berisi materi training
3. Sertifikat
4. ATK: NoteBook dan Ballpoint
5. T-Shirt
6. Ransel
7. Foto Training
8. Ruang Training dengan fasilitas Full AC dan multimedia
9. Makan siang dan 2 kali coffeebreak
10. Instruktur yang Qualified