INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (I T I L) VERSION 3.1

Training Syllabus:
INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (I T I L) VERSION 3.1

INTRODUCTION :
The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations. ITIL gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL is published in a series of books, each of which covers an IT management topic. The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom’s Office of Government Commerce (OGC).

TRAINING MATERIAL OUTLINE :
1. Service Strategy
• Service Portfolio Management
• Demand Management
• IT Financial Management
• Supplier Management
2. Service Design
• Service Catalogue Management
• Service Level Management
• Risk Management
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Compliance Management
• IT Architecture Management
• Supplier Management
3. Service Transition
• Service Asset and Configuration Management
• Service Validation and Testing
• Evaluation
• Release Management
• Change Management
• Knowledge Management
4. Service Operation
• Event Management
• Incident Management
• Problem Management
• Request Fulfillment
• Access Management
5. Continual Service Improvement
• Service Level Management
• Service Measurement and Reporting
• Continual Service Improvement

VENUE : Kagum Group Hotel Bandung (Golden Flower, Banana Inn, Serela, Gino Feruci), Amaroossa Hotel, Noor Hotel, Grand Setiabudi Hotel, dll

TRAINING DURATION : 4 days

TRAINING TIME :

INVESTMENT PRICE/PERSON :
1. Rp. 8.500.000/person (full fare) or
2. Rp. 8.250.000/person (early bird, payment 1 week before training) or
3. Rp. 7.950.000/person (if there are 3 persons or more from the same company)

FACILITIES FOR PARTICIPANTS:
1. Modul Training
2. Flashdisk Training berisi materi training
3. Sertifikat
4. ATK: NoteBook dan Ballpoint
5. T-Shirt
6. Ransel
7. Foto Training
8. Ruang Training dengan fasilitas Full AC dan multimedia
9. Makan siang dan 2 kali coffeebreak
10. Instruktur yang Qualified