ISO/IEC 20000: IT SERVICE MANAGEMENT

Training Syllabus:
ISO/IEC 20000: IT SERVICE MANAGEMENT

LEARNING OBJECTIVE:
• Explain the purpose and intent of the ISO 20000 standards
• Describe the requirements of ISO 20000
• Understand the IT Service Management cycles
• Understand the purpose and requirements of ISO 20000 as a tool for the continual improvement of the service management.

TRAINING MATERIAL OUTLINE:
Day 1: Introduction to the IT Service Management based on ISO 20000 Standard
1. Overview of the ISO20000 Service Management standard
2. Scope and applicability
3. Requirements for a management system
4. Planning and implementing ITSM (PDCA)
Day 2: Launching and implementing ISO 20000 standard
1. Service delivery processes:
• Service Level Management
• Service Reporting
• Capacity Management
• Service Continuity and Availability Management
• Budgeting and accounting for IT Services
• Information Security Management
2. Release Process
3. Resolution Process (Incident and problem management)
4. Relationship Process (Business Relationship and Supplier Management)
5. Control Process (Configuration and Change Management)
6. Alignment of ITIL and ISO 20000 standard
7. Implementing a documentation management framework
8. Case study

VENUE : Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

TRAINING DURATION : 2 days

TRAINING TIME :

Januari 2026Februari 2026Maret 2026April 2026
5 - 6 Januari 20262 - 3 Februari 20262 - 3 Maret 20266 - 7 April 2026
12 - 13 Januari 20269 - 10 Februari 20269 - 10 Maret 202613 - 14 April 2026
19 - 20 Januari 202618 - 19 Februari 202616 - 17 Maret 202620 - 21 April 2026
26 - 27 Januari 202623 - 24 Februari 202626 - 27 Maret 202627 - 28 April 2026
  30 - 31 Maret 2026 
    
Mei 2026Juni 2026Juli 2026Agustus 2026
4 - 5 Mei 20262 - 3 Juni 20266 - 7 Juli 20263 - 4 Agustus 2026
11 - 12 Mei 20268 - 9 Juni 202613 - 14 Juli 202610 - 11 Agustus 2026
18 - 19 Mei 202617 - 18 Juni 202620 - 21 Juli 202619 - 20 Agustus 2026
25 - 26 Mei 202622 - 23 Juni 202627 - 28 Juli 202626 - 27 Agustus 2026
 29 - 30 Juni 2026  
    
September 2026Oktober 2026November 2026Desember 2026
1 - 2 September 20265 - 6 Oktober 20262 - 3 November 20261 - 2 Desember 2026
7 - 8 September 202612 - 13 Oktober 20269 - 10 November 20267 - 8 Desember 2026
14 - 15 September 202619 - 20 Oktober 202616 - 17 November 202614 - 15 Desember 2026
21 - 22 September 202626 - 27 Oktober 202623 - 24 November 202621 - 22 Desember 2026
28 - 29 September 2026  28 - 29 Desember 2026

INVESTMENT/PERSON :
1. Rp. 4.950.000/person (full fare) or
2. Rp. 4.750.000/person (early bird, payment 1 week before training) or
3. Rp. 4.500.000/person (if there are 3 persons or more from the same company)

FACILITIES FOR PARTICIPANTS :
1. Training Module
2. Flashdisk contain training material
3. Certificate
4. NoteBook and Ballpoint
5. T-Shirt
6. Backpack
7. Training Foto
8. Training room with full ac facilities and multimedia
9. Lunch and twice coffee break everyday of training
10. Qualified Instructor