KELUHAN (GRIEVANCES) SUMBER DAYA MANUSIA DI ERA TERKINI

Silabus Training:

KELUHAN (GRIEVANCES) SUMBER DAYA MANUSIA DI ERA TERKINI

 

CAKUPAN DAN URAIAN MATERI TRAINING:

  1. Why is it important to have a grievance handling procedure?

Grievance handling process gives the aggrieved employees an opportunity to communicate their feelings and problems to the concerned people. These people can then address the grievances as per the policies. A good grievance handling system brings following benefits to the organization:

  1. It develops the trust of employees in the organization, its motives and policies
  2. It helps in addressing the employee’s problems before they become too big
  3. It helps in improving the over all work conditions and atmosphere
  4. It helps in developing a committed work force and improving the productivity
  5. It helps in identifying the areas of improvement and taking the required actions
  1. What are the important steps in grievance handling procedure?

The important steps in grievance handling procedure are:

  1. Accepting the grievance and acknowledging it
  2. Carefully listening the problem
  3. Understanding the redefining the problem to ensure that both the parties are at the same level of understanding
  4. Gathering the information – all facts and figures .
  5. Offering the best solution
  6. Follow up
  1. What can be the causes of grievances?

The factors causing the grievance can be divided into:

  1. Management policies
  2. Working conditions
  • Interpersonal factors

 

Grievances due to management policies can be sub-divided into:

  1. Salaries
  2. Overtime
  3. Leave policies
  4. Lack of growth in career
  5. Conflicts in the roles
  6. Unmatched skills and responsibilities
  7. Disciplinary action

Grievances due to working conditions can be sub-divided into:

  1. Unhygienic work environment
  2. Safety issues
  3. Insufficient equipments
  4. Indiscipline and wrong approaches to discipline
  5. Unrealistic expectations
  6. TransferGrievances due to interpersonal factors can be sub – divided into:
  7. Inability to get along with superiors
  8. Poor relations with team members
  9. Ego
  10. Impractical approach to life

 

4.        Explain the effects of grievances on:

a)      Employees

b)      Management

c)  Work

Following are the effects of grievances on each of the above mentioned parties:

 

a)    Employees

i.     Frustration

ii.     Demotivation

iii.     Aloofness

iv.     Low productivity

b)    Management

i.     Labour unrest

ii.     Absenteeism

iii.     Indiscipline

iv.     High labour turnover

c)    Work

i.     Low productivity

ii.     High wastages

iii.     Increased costs

5.        What are the main objectives of having a grievance handling procedure?

The main objectives of having a grievance handling procedure are to:

i.     Solve the problems when they are really small rather than letting them grow big and becoming insolvable

ii.     Improve the overall work conditions

iii.     Develop a happy work force

iv.     Keep the concentration on productivity

v.     Tackle human problems like – absenteeism, demotivation etc.

 

6.        What are the important features of a good grievance handling procedure?

The important features of a good grievance handling procedure are:

 

i.          It confirms with existing legislation

ii.          It is fairly acceptable to all – it provides justice to the employees, reasonable authority to the manager and allows adequate participation of the union.

iii.          It is simple and easily understood by all. Employees have sufficient information about the process and the authorities who can be approached in case of a problem.

iv.          It is not a very long process

v.          It is prompt and quick – takes as little time as possible.

vi.          The supervisors and union leaders are well trained to handle it.

7.        What are the different ways to discover a grievance?

Different ways to discover a grievance are:

i.          Open door policy

ii.          Exist Interviews

iii.          Suggestion boxes

iv.          Opinion surveys

 

 

8.        Why is it important to handle the grievances in a timely manner?

It is extremely important to handle the grievances in a timely manner. Justice delayed means justice denied.

Ø   The delay in settlement frustrates and de-motivates the employee

Ø   The delay reflects badly on the management’s intentions and seriousness to settle

Ø   It affects the overall work atmosphere

Ø   It lowers the productivity

Ø   It increases the cost and wastage

  1. What precautions would you suggest to the HR Manager to make the grievance handling process more effective?

 

  • Give the employee an opportunity to speak openly
  • Conduct the meeting in private
  • Listen carefully with sincere interest without interruption or arguments
  • Don’t just go by the symptoms – try to establish the actual reason
  • Check the policy and records – don’t jump to conclusions
  • Provide a timeline for the solution and act within it – don’t delay
  • Provide an amicable, mutually acceptable solution
  • Do not publicise the issue.

 

VENUE : Yogyakarta (Ibis Styles Hotel/ Ibis Malioboro Hotel/ Jambuluwuk Hotel/ Cavinton Hotel/ Grand Zuri Hotel, dll)

 

TRAINING DURATION :   4 days

 

TRAINING TIME :

Januari 2026Februari 2026Maret 2026April 2026
5 - 8 Januari 20262 - 5 Februari 20262 - 5 Maret 20266 - 9 April 2026
12 - 15 Januari 20269 - 12 Februari 20269 - 12 Maret 202613 - 16 April 2026
19 - 22 Januari 202618 - 21 Februari 202625 - 28 Maret 202620 - 23 April 2026
26 - 29 Januari 202623 - 26 Februari 202630 Mar – 2 Apr 202627 - 30 April 2026
    
Mei 2026Juni 2026Juli 2026Agustus 2026
4 - 7 Mei 20262 - 5 Juni 20261 - 4 Juli 20263 - 6 Agustus 2026
11 - 14 Mei 20268 - 11 Juni 20266 - 9 Juli 202610 - 13 Agustus 2026
18 - 21 Mei 202617 - 20 Juni 202613 - 16 Juli 202619 - 22 Agustus 2026
 22 - 25 Juni 202620 - 23 Juli 202626 - 29 Agustus 2026
  27 - 30 Juli 2026 
    
September 2026Oktober 2026November 2026Desember 2026
1 - 4 September 20265 - 8 Oktober 20262 - 5 November 20261 - 4 Desember 2026
7 - 10 September 202612 - 15 Oktober 20269 - 12 November 20267 - 10 Desember 2026
14 - 17 September 202619 - 22 Oktober 202616 - 19 November 202614 - 17 Desember 2026
21 - 24 September 202626 - 29 Oktober 202623 - 26 November 202621 - 24 Desember 2026
28 Sept – 1 Okt 2026  28 - 31 Desember 2026

INVESTMENT PRICE/PERSON :

  1. 8.500.000/person (full fare) or
  2. 8.250.000/person (early bird, payment 1 week before training) or
  3. 7.950.000/person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS:

  1. Training Module
  2. Flash Disk contains training material
  3. Certificate
  4. Stationeries: NoteBook and Ballpoint
  5. T-Shirt
  6. Backpack
  7. Training Photo
  8. Training room with Full AC facilities and multimedia
  9. Lunch and twice coffeebreak every day of training
  10. Qualified Instructor