KELUHAN (GRIEVANCES) SUMBER DAYA MANUSIA DI ERA TERKINI

Silabus Training:

KELUHAN (GRIEVANCES) SUMBER DAYA MANUSIA DI ERA TERKINI

 

CAKUPAN DAN URAIAN MATERI TRAINING:

  1. Why is it important to have a grievance handling procedure?

Grievance handling process gives the aggrieved employees an opportunity to communicate their feelings and problems to the concerned people. These people can then address the grievances as per the policies. A good grievance handling system brings following benefits to the organization:

  1. It develops the trust of employees in the organization, its motives and policies
  2. It helps in addressing the employee’s problems before they become too big
  3. It helps in improving the over all work conditions and atmosphere
  4. It helps in developing a committed work force and improving the productivity
  5. It helps in identifying the areas of improvement and taking the required actions
  1. What are the important steps in grievance handling procedure?

The important steps in grievance handling procedure are:

  1. Accepting the grievance and acknowledging it
  2. Carefully listening the problem
  3. Understanding the redefining the problem to ensure that both the parties are at the same level of understanding
  4. Gathering the information – all facts and figures .
  5. Offering the best solution
  6. Follow up
  1. What can be the causes of grievances?

The factors causing the grievance can be divided into:

  1. Management policies
  2. Working conditions
  • Interpersonal factors

 

Grievances due to management policies can be sub-divided into:

  1. Salaries
  2. Overtime
  3. Leave policies
  4. Lack of growth in career
  5. Conflicts in the roles
  6. Unmatched skills and responsibilities
  7. Disciplinary action

Grievances due to working conditions can be sub-divided into:

  1. Unhygienic work environment
  2. Safety issues
  3. Insufficient equipments
  4. Indiscipline and wrong approaches to discipline
  5. Unrealistic expectations
  6. TransferGrievances due to interpersonal factors can be sub – divided into:
  7. Inability to get along with superiors
  8. Poor relations with team members
  9. Ego
  10. Impractical approach to life

 

4.        Explain the effects of grievances on:

a)      Employees

b)      Management

c)  Work

Following are the effects of grievances on each of the above mentioned parties:

 

a)    Employees

i.     Frustration

ii.     Demotivation

iii.     Aloofness

iv.     Low productivity

b)    Management

i.     Labour unrest

ii.     Absenteeism

iii.     Indiscipline

iv.     High labour turnover

c)    Work

i.     Low productivity

ii.     High wastages

iii.     Increased costs

5.        What are the main objectives of having a grievance handling procedure?

The main objectives of having a grievance handling procedure are to:

i.     Solve the problems when they are really small rather than letting them grow big and becoming insolvable

ii.     Improve the overall work conditions

iii.     Develop a happy work force

iv.     Keep the concentration on productivity

v.     Tackle human problems like – absenteeism, demotivation etc.

 

6.        What are the important features of a good grievance handling procedure?

The important features of a good grievance handling procedure are:

 

i.          It confirms with existing legislation

ii.          It is fairly acceptable to all – it provides justice to the employees, reasonable authority to the manager and allows adequate participation of the union.

iii.          It is simple and easily understood by all. Employees have sufficient information about the process and the authorities who can be approached in case of a problem.

iv.          It is not a very long process

v.          It is prompt and quick – takes as little time as possible.

vi.          The supervisors and union leaders are well trained to handle it.

7.        What are the different ways to discover a grievance?

Different ways to discover a grievance are:

i.          Open door policy

ii.          Exist Interviews

iii.          Suggestion boxes

iv.          Opinion surveys

 

 

8.        Why is it important to handle the grievances in a timely manner?

It is extremely important to handle the grievances in a timely manner. Justice delayed means justice denied.

Ø   The delay in settlement frustrates and de-motivates the employee

Ø   The delay reflects badly on the management’s intentions and seriousness to settle

Ø   It affects the overall work atmosphere

Ø   It lowers the productivity

Ø   It increases the cost and wastage

  1. What precautions would you suggest to the HR Manager to make the grievance handling process more effective?

 

  • Give the employee an opportunity to speak openly
  • Conduct the meeting in private
  • Listen carefully with sincere interest without interruption or arguments
  • Don’t just go by the symptoms – try to establish the actual reason
  • Check the policy and records – don’t jump to conclusions
  • Provide a timeline for the solution and act within it – don’t delay
  • Provide an amicable, mutually acceptable solution
  • Do not publicise the issue.

 

VENUE : Yogyakarta (Ibis Styles Hotel/ Ibis Malioboro Hotel/ Jambuluwuk Hotel/ Cavinton Hotel/ Grand Zuri Hotel, dll)

 

TRAINING DURATION :   4 days

 

TRAINING TIME :

Januari 2025Februari 2025Maret 2025April 2025
6 - 9 Januari 20253 - 6 Februari 20253 - 6 Maret 20257 - 10 April 2025
13 - 16 Januari 202510 - 13 Februari 202510 - 13 Maret 202514 - 17 April 2025
20 - 23 Januari 202517 - 20 Februari 202517 - 20 Maret 202521 - 24 April 2025
27 - 30 Januari 202524 - 27 Februari 2025 28 Apr - 2 Mei 2025
    
Mei 2025Juni 2025Juli 2025Agustus 2025
5 - 8 Mei 20252 - 5 Juni 20251 - 4 Juli 20254 - 7 Agustus 2025
12 - 15 Mei 20259 - 12 Juni 20257 - 10 Juli 202511 - 14 Agustus 2025
19 - 22 Mei 202516 - 19 Juni 202514 - 17 Juli 202518 - 21 Agustus 2025
26 - 29 Mei 202523 - 26 Juni 202521 - 24 Juli 202525 - 28 Agustus 2025
  28 - 31 Juli 2025 
    
September 2025Oktober 2025November 2025Desember 2025
1 - 4 September 20256 - 9 Oktober 20253 - 6 November 20251 - 4 Desember 2025
8 - 11 September 202513 - 16 Oktober 202510 - 13 November 20258 - 11 Desember 2025
15 - 18 September 202520 - 23 Oktober 202517 - 20 November 202515 - 18 Desember 2025
22 - 25 September 202527 - 30 Oktober 202524 - 27 November 202522 - 25 Desember 2025
29 Sep - 2 Okt 2025   

INVESTMENT PRICE/PERSON :

  1. 8.500.000/person (full fare) or
  2. 8.250.000/person (early bird, payment 1 week before training) or
  3. 7.950.000/person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS:

  1. Training Module
  2. Flash Disk contains training material
  3. Certificate
  4. Stationeries: NoteBook and Ballpoint
  5. T-Shirt
  6. Backpack
  7. Training Photo
  8. Training room with Full AC facilities and multimedia
  9. Lunch and twice coffeebreak every day of training
  10. Qualified Instructor