KEY PERFORMANCE INDICATORS (KPI) IDENTIFYING & USING KEY METRICS FOR PERFORMANCE

Training Syllabus:
KEY PERFORMANCE INDICATORS (KPI)
IDENTIFYING & USING KEY METRICS FOR PERFORMANCE

TRAINING OVERVIEW:
“How to measure performance? How often do you ask yourself this question? Once a week? Once a month? Never? If you’re a successful manager in a successful organization, you probably ask yourself this question every single day. However, measuring performance often isn’t easy.
In the performance measurement arena, you don’t always (or even often) get the results that you expect, want, or predict. After expending a great deal of energy collecting information, just when the results look promising, you find that you’re measuring the wrong things.
It doesn’t have to be this way. Two key words, although they won’t completely solve your performance measurement problems, can put you on the path to success: Disciplined Approach. All too often performance measurement programs, created with the best intentions, fail because they were short sighted, ill conceived, and unfocused. Most of these ailments can be traced to one source: the lack of a viable approach to performance measurement from the start.

KPI DEVELOPMENT PROCESSES
The use of performance measures in business is hardly new. Companies have been measuring costs, quality, quantity, cycle time, efficiency, productivity, etc., of products, services, and processes as long as ways to measure those things have existed. What is new to some extent is having those, who do the work, determine some of what should be measured in order that they might better control, understand, and improve what they do.
The KPI Development Processes can help an organization determine what kind of measures it needs, provide some guidance on what should be measured, and show how to set up a measuring system.
The concepts introduced here apply anywhere in an organization, from the highest levels of a company down to the area where a specific task is accomplished. The elements of continuous improvement are built into the methodologies.

TRAINING MATERIAL OUTLINE:
• Performance Measurement Process
 What Are Performance Measures?
 What Are the Benefits of Measurements?
 Why Do We Need to Measure?
 What Is the Foundation for a Performance Measurement System?
• KPI Process Development
 Data Tools
 Charts, Graphs, and Diagrams
 Presentation Approaches
 11 Steps of Performance Measurement Process
• CASE STUDY: Performance Measurement Process

VENUE : Jakarta (Amos Cozy, Amaroossa Residence, Haris Tebet, Gd Muamalat Institute, Setiabudi Building 2, Gd Estubizi Bussiness Center, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

TRAINING DURATION : 2 days

TRAINING TIME :

INVESTMENT/PERSON :
1. Rp. 4.950.000/person (full fare) or
2. Rp. 4.750.000/person (early bird, payment 1 week before training) or
3. Rp. 4.500.000/person (if there are 3 persons or more from the same company)

FACILITIES FOR PARTICIPANTS:
1. Training Module
2. Flash Disk contains training material
3. Certificate
4. Stationeries: NoteBook and Ballpoint
5. T-Shirt
6. Backpack
7. Training Photo
8. Training room with Full AC facilities and multimedia
9. Lunch and twice coffeebreak every day of training
10. Qualified Instructor