CATERING & ACCOMMODATION MANAGEMENT (INCLUDING TABLE MANNER)

Training Syllabus :
CATERING & ACCOMMODATION MANAGEMENT (INCLUDING TABLE MANNER)

TRAINING MATERIAL OUTLINE, OBJECTIVES AND TRAINING METHODS :
1. CATERING MANAGEMENT
OBJECTIVES IN THIS SESSION:
The course which are specially design for middle management position will guide the person to have a better catering management role and understanding in order to achieve a better catering service operations and administration, with the topics of:
a. Menu Planning & Design
b. Menu Engineering
c. Contemporary Kitchen Management
d. Mess Hall / Restaurant Administration
e. Contemporary Mess Hall/ Restaurant Management

METHOD IN THIS SESSION:
 Presentation
 Discussion
 Answer & Question

2. ACCOMODATION OPERATIONS
OBJECTIVES IN THIS SESSION:
After completing the course, the participants of The Course will be expected to be able to better understand the role and function or accommodation establishment within the primary Department Camp Housing, Housekeeping, Public Area and Maintenance Department with the topics of:
a. CAMP HOUSING:
 Staff Camp in Oil/Mine Industry
 Guest House
 Reservation Handling
 Managing Camp Housing Operations
b. HOUSEKEEPING & PUBLIC AREA:
 Housekeeping Administration
 Managing Housekeeping Operations
 Plantation & Gardening
c. SERVICE EXCELLENT (Pelayanan Prima) meliputi unsur-unsur :
 Reliabilitas
 Responsive
 Jaminan/ kepastian
 Empati
 Berwujud
d. TABLE MANNER
METHODS IN THIS SESSION :
 Lecturing and presentation
 Discussion
 Learning by doing
 Role Playing
 Practice in Hotel

WHO SHOULD ATTEND THIS TRAINING? :
a. General service supervisor/superintendent/manager
b. Camp service or township supervisor/ superintendent/ manager
c. Field operation supervisor/superintendent/manager
d. Logistic supervisor/superintendent/manager
e. Staff who deals or takes care and involve in contract of accommodation and catering services
f. Everybody or professional who wants to broaden knowledge or gain Benefit from this course

VENUE : Kagum Group Hotel Bandung (Golden Flower, Banana Inn, Serela, Gino Feruci), Amaroossa Hotel, Noor Hotel, Grand Setiabudi Hotel, dll

TRAINING DURATION : 4 days

TRAINING TIME :

INVESTMENT PRICE/PERSON :
1. Rp. 8.500.000/person (full fare) or
2. Rp. 8.250.000/person (early bird, payment 1 week before training) or
3. Rp. 7.950.000/person (if there are 3 persons or more from the same company)

FACILITIES FOR PARTICIPANTS :
1. Training Module
2. Flashdisk contains training material
3. Certificate
4. Stationeries : NoteBook and Ballpoint
5. T-Shirt
6. Backpack
7. Training Photo
8. Training room with full AC facilities
9. Lunch and twice coffeebreak every day of training
10. Qualified Instructor
11. Practice session