INBOUND & OUTBOUND SALES CALL

Silabus Training

INBOUND & OUTBOUND SALES CALL

TUJUAN TRAINING:

Sesudah mengikuti program ini, peserta akan mampu untuk :

  • Menggali kebutuhan customer.
  • Proses penjualan.
  • Berbicara dengan bahasa customer.
  • Menghindari kesalahan sales yang umumnya terjadi.

·         Memaksimalkanefektifitasinteraksidengan customer

SIAPA YANG HARUS MENGIKUTI TRAINING INI :

  • Telesales Supervisor, team inbound outbound Call, Customer Service, Customer Call, Call Service, dll.

CAKUPAN MATERI TRAINING :

Hari Pertama :

ROLE OF THE TELEMARKETER AND COMMUNICATION SKILLS

 Role of Telemarketer

  • Setting Standard for Telemarketing
  • The role of Tele Marketer
  • Goal Setting
  • The advantages and disadvantages of sellingon the telephone

Communication Overview

  • Spoken Communication
  • Improving the Communication Effectiveness
  • Structure of Communication

Questioning Technique and Listening Skills

  • The Type of Questions
  • Effective Questioning Techniques
  • Active and Passive Listening
  • Improving Listening Skill

Telephone Communication

  • Telephone Etiquette
  • Key Phases of an In/outbound Call

 

Hari Kedua :

SELLING SKILLS

Preparation

  • Taking advantage of the telephone
  • Call objectives and materials
  • Knowing your customer

Opening The Call

  • The Call Structure
  • Building Rapport
  • Finding And Developing Needs
  • Question Structure
  • Designing questions

Matching Needs And Presenting Solutions

  • The Benefit Sequence
  • Getting Agreement
  • Reaching agreement in a professional manner
  • Handling objections/reservations

Post Call Activities

  • Records
  • Follow-up

 

INSTRUCTOR : Widijatmoko And Team

 

VENUE : Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

 

TRAINING DURATION : 2 hari

WAKTU TRAINING :

  1. 27 Jan 2020-28 Jan 2020
  2. 10 Feb 2020-11 Feb 2020
  3. 09 Mar 2020-10 Mar 2020
  4. 27 Apr 2020-28 Apr 2020
  5. 04 Mei 2020-05 Mei 2020
  6. 08 Jun 2020-09 Jun 2020
  7. 27 Jul 2020-28 Jul 2020
  8. 10 Agust 2020-11 Agust 2020
  9. 28 Sep 2020-29 Sep 2020
  10. 12 Okt 2020-13 Okt 2020
  11. 09 Nop 2020-10 Nop 2020
  12. 28 Des 2020-29 Des 2020

 

HARGA INVESTASI/PESERTA : 

  1. 4.500.000/peserta (bayar penuh) atau
  2. 4.250.000/peserta (early bird, yang membayar 1 minggu sebelum training) atau
  3. 3.950.000/peserta (peserta bergroup yang terdiri dari 4 peserta atau lebih dari 1 perusahaan yang sama)

 

FACILITIES FOR PARTICIPANTS :

  1. Modul Training
  2. Flashdisk Training berisimateri training
  3. Sertifikat
  4. ATK: Notesdan Ballpoint
  5. T-Shirt
  6. Ransel
  7. Foto Training
  8. Ruang Training denganfasilitas Full AC dan multimedia
  9. Makansiangdan 2 kali coffeebreak
  10. Instruktur yang Qualified