PROBLEM MANAGEMENT FOR IT SERVICES

 

PROBLEM MANAGEMENT FOR IT SERVICES

 

DESCRIPTION

Problem Management is the process responsible for managing the lifecycle of all problems that happen or could happen in an IT service. The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented

 

TRAINING MATERIAL OUTLINE:

  1. Brief Review ITIL and IT Service Operation
  2. Interaction and relation among Problem Management and other practice (e.g Service Request, Incident Management, Change Management, Service Knowledge Management System and Continual Service Improvement)
  3. Types of Problem Management
  4. Main Activities in Problem Management:
    1. Problem Detection
    2. Problem Logging
    3. Problem Prioritization
    4. Problem investigation and diagnosis
    5. Problem Closure and Evaluation
    6. Problem Documentation and Reporting
  5. Role and Organization in Problem Management
  6. Problem Management Tools

 

VENUE :  Kagum Group Hotel Bandung (Golden Flower, Banana Inn, Serela, Gino Feruci), Amaroossa Hotel, Noor Hotel, Grand Setiabudi Hotel, dll

 

TRAINING DURATION :   2 days

 

TRAINING TIME :  

Januari 2024Februari 2024Maret 2024April 2024
3 – 4 Januari 20245 – 6 Februari 20244 – 5 Maret 20241 – 2 April 2024
8 – 9 Januari 202412 – 13 Februari 202412 – 13 Maret 202422 – 23 April 2024
15 – 16 Januari 202419 – 20 Februari 202418 – 19 Maret 202429 – 30 April 2024
22 – 23 Januari 202426 – 27 Februari 202425 – 26 Maret 2024
29 – 30 Januari 2024
Mei 2024Juni 2024Juli 2024Agustus 2024
6 – 7 Mei 20243 – 4 Juni 20241 – 2 Juli 20245 – 6 Agustus 2024
13 – 14 Mei 202410 – 11 Juni 20248 – 9 Juli 202412 – 13 Agustus 2024
20 – 21 Mei 202419 – 20 Juni 202415 – 16 Juli 202419 – 20 Agustus 2024
27 – 28 Mei 202424 – 25 Juni 202422 – 23 Juli 202426 – 27 Agustus 2024
29 – 30 Juli 2024
September 2024Oktober 2024November 2024Desember 2024
2 – 3 September 20241 – 2 Oktober 20244 – 5 November 20242 – 3 Desember 2024
9 – 10 September 20247 – 8 Oktober 202411 – 12 November 20249 – 10 Desember 2024
16 – 17 September 202414 – 15 Oktober 202418 – 19 November 202416 – 17 Desember 2024
23 – 24 September 202421 – 22 Oktober 202425 – 26 November 202423 – 24 Desember 2024
28 – 29 Oktober 202430 – 31 Desember 2024

 

INVESTATION PRICE/PERSON :

  1. Rp. 4.500.000/peserta (bayar penuh)  atau
  2. Rp. 4.250.000/peserta (early bird, yang membayar 1 minggu sebelum training)  atau
  3. Rp. 3.950.000/peserta (peserta bergroup yang terdiri dari 3 peserta atau lebih dari 1 perusahaan yang sama)

 

FACILITIES FOR PARTICIPANTS:

  1. Modul Training
  2. Flash Disk berisi materi training
  3. Sertifikat
  4. ATK: NoteBook dan Ballpoint
  5. T-Shirt
  6. Ransel
  7. Foto Training
  8. Ruang Training dengan fasilitas Full AC dan multimedia
  9. Makan siang dan 2 kali coffeebreak
  10. Instruktur yang Qualified