PROBLEM MANAGEMENT FOR IT SERVICES

 

PROBLEM MANAGEMENT FOR IT SERVICES

 

DESCRIPTION

Problem Management is the process responsible for managing the lifecycle of all problems that happen or could happen in an IT service. The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented

 

TRAINING MATERIAL OUTLINE:

  1. Brief Review ITIL and IT Service Operation
  2. Interaction and relation among Problem Management and other practice (e.g Service Request, Incident Management, Change Management, Service Knowledge Management System and Continual Service Improvement)
  3. Types of Problem Management
  4. Main Activities in Problem Management:
    1. Problem Detection
    2. Problem Logging
    3. Problem Prioritization
    4. Problem investigation and diagnosis
    5. Problem Closure and Evaluation
    6. Problem Documentation and Reporting
  5. Role and Organization in Problem Management
  6. Problem Management Tools

 

INSTRUCTOR :    Abdullah Fajar, S.Si.,M.Sc.

 

VENUE :  Kagum Group Hotel Bandung (Golden Flower, Banana Inn, Serela, Gino Feruci), Amaroossa Hotel, Noor Hotel, Grand Setiabudi Hotel, dll

 

TRAINING DURATION :   2 days

 

TRAINING TIME :  

Januari 2024 Februari 2024 Maret 2024 April 2024
3 – 4 Januari 2024 5 – 6 Februari 2024 4 – 5 Maret 2024 1 – 2 April 2024
8 – 9 Januari 2024 12 – 13 Februari 2024 12 – 13 Maret 2024 22 – 23 April 2024
15 – 16 Januari 2024 19 – 20 Februari 2024 18 – 19 Maret 2024 29 – 30 April 2024
22 – 23 Januari 2024 26 – 27 Februari 2024 25 – 26 Maret 2024
29 – 30 Januari 2024
Mei 2024 Juni 2024 Juli 2024 Agustus 2024
6 – 7 Mei 2024 3 – 4 Juni 2024 1 – 2 Juli 2024 5 – 6 Agustus 2024
13 – 14 Mei 2024 10 – 11 Juni 2024 8 – 9 Juli 2024 12 – 13 Agustus 2024
20 – 21 Mei 2024 19 – 20 Juni 2024 15 – 16 Juli 2024 19 – 20 Agustus 2024
27 – 28 Mei 2024 24 – 25 Juni 2024 22 – 23 Juli 2024 26 – 27 Agustus 2024
29 – 30 Juli 2024
September 2024 Oktober 2024 November 2024 Desember 2024
2 – 3 September 2024 1 – 2 Oktober 2024 4 – 5 November 2024 2 – 3 Desember 2024
9 – 10 September 2024 7 – 8 Oktober 2024 11 – 12 November 2024 9 – 10 Desember 2024
16 – 17 September 2024 14 – 15 Oktober 2024 18 – 19 November 2024 16 – 17 Desember 2024
23 – 24 September 2024 21 – 22 Oktober 2024 25 – 26 November 2024 23 – 24 Desember 2024
28 – 29 Oktober 2024 30 – 31 Desember 2024

 

INVESTATION PRICE/PERSON :

  1. Rp. 4.500.000/peserta (bayar penuh)  atau
  2. Rp. 4.250.000/peserta (early bird, yang membayar 1 minggu sebelum training)  atau
  3. Rp. 3.950.000/peserta (peserta bergroup yang terdiri dari 3 peserta atau lebih dari 1 perusahaan yang sama)

 

FACILITIES FOR PARTICIPANTS:

  1. Modul Training
  2. Flash Disk berisi materi training
  3. Sertifikat
  4. ATK: NoteBook dan Ballpoint
  5. T-Shirt
  6. Ransel
  7. Foto Training
  8. Ruang Training dengan fasilitas Full AC dan multimedia
  9. Makan siang dan 2 kali coffeebreak
  10. Instruktur yang Qualified
  11. Transportasi untuk peserta dari hotel penginapan ke hotel tempat training – PP (jika peserta minimal dari satu perusahaan ada 4 peserta)