RETAIL SALES

Silabus Training
RETAIL SALES

TUJUAN TRAINING:
• Peserta pelatihan akan memahami tentang bagaimana mindset penjual itu.
• Peserta pelatihan mempunyai keterampilan proses menjual dari tahapan persiapan, presentasi dan penutupan.
• Memahami fitur eksklusif dan manfaat dari suatu produk.
• Mengembangkan strategi probing yang kuat untuk menggali kebutuhan customer.
• Menerapkan keterampilan professional penjualan tatap muka dengan customer.
Sasaran peserta training :
• Salesman, Salesgirl, Sales Supervisor, Account Excecutive, Sales Representative.
TRAINING MATERIAL OUTLINE:
Lesson 1
It begins with YOU
• Attitude
• Sell yourself on the product
• Enthusiasm
Lesson 2
DETA Profile
• What do you expect when you are a customer?
• The Customer Profiling – How to identify it?
Lesson 3
Attention
• The importance of first impressions
• How to create a good first impression
• Create a constructive greeting
• Construct positive dialogue
• Develop rapport
Lesson 4
Drive the main idea
• Probing questions
• Active listening
• How to uncover their implisit needs
Lesson 5
Explain the Feature & Benefit, Handling Objection
• How and When they explain the F&B
• The Objection’ – persuasion, not confrontation
• How to handle people shopping on price, wrong information
Lesson 7
Closing the Sale
• Knowing when the time is right
• Don’t be afraid to ask for the sale
• Closing techniques

TEMPAT TRAINING : Jakarta (Maxone Hotel Menteng, Balairung Hotel Matraman, Sentral Hotel, Haris Tebet, Gd Muamalat Institute, Ibis Manggadua, Little Amaroossa Residence, Cosmo Amaroossa, Zodiak MT. Haryono, Grand Tjokro)

DURASI TRAINING : 2 hari

WAKTU TRAINING :

HARGA INVESTASI/PESERTA :
1. Rp. 4.500.000/peserta (bayar penuh) atau
2. Rp. 4.250.000/peserta (early bird, yang membayar 1 minggu sebelum training) atau
3. Rp. 3.950.000/peserta (peserta bergroup yang terdiri dari 3 peserta atau lebih dari 1 perusahaan yang sama)

FACILITIES FOR PARTICIPANTS :
1. Modul Training
2. Flashdisk Training berisimateri training
3. Sertifikat
4. ATK: Notesdan Ballpoint
5. T-Shirt
6. Ransel
7. Foto Training
8. Ruang Training denganfasilitas Full AC dan multimedia
9. Makansiangdan 2 kali coffeebreak
10. Instruktur yang Qualified